In 2020 Release wave 2, we can see a new Dynamics 365 app introduced for the Customer Service agents – Customer service workspace (preview), allowing multitasking (multi-tab) to…
2020 Release wave 2 bring the configurable PCF Control, which we can now use for our multiline text input field. Enable early access to 2020 release wave 2 Below…
Agents while working on email can now search for Knowledge articles and insert its content in 2020 release wave 2. Enable early access to 2020 release wave 2 The…
Originally posted on Rahul Tiwary CRM Blogs: In part 3 of my blog , I am going to explain about how I have use Common Data Connector (CDS)…
Check all the enhancements that were added in 2020 Release wave 1 in Timeline control https://nishantrana.me/2020/02/25/rich-notes-and-filter-enhancements-in-dynamics-365-timeline-control-2020-release-wave-1/ Below are some of the new features added in 2020 Release wave…
With 2020 release wave 1, we had new features added in Knowledge management for increased productivity https://nishantrana.me/2020/02/19/enhancements-in-knowledge-capabilities-in-dynamics-365-customer-service-2020-release-wave-1/ Opt-in for release 2020 wave 2 https://nishantrana.me/2020/08/05/enable-early-access-2020-release-wave-2-dynamics-365/ Now with release 2020…
With 2020 release wave 1, we had seen a couple of enhancements in Email experience https://nishantrana.me/2020/02/24/enhanced-email-experience-for-agents-in-dynamics-365-customer-service-2020-release-wave-1/ now this has been extended to Email within the Timeline section Enable…
Finally, now we have the opportunity to opt-in for early access to release wave 2, to validate the new features in a non-production environment. The features will be…
To show and hide the Dynamics 365 – custom app from users other than having a system administrator role, we can use the below option Navigate to Settings…
Hi, I was recently reading about claims-based identity, noted down few important points How Identity works inside the organization – The user enters his username and password to…
