Configure Customer Service Analytics and Insights in Dynamics 365 Customer Service Hub (Preview)

With the recent updates, the Analytics and Insights that were earlier only available inside Customer Service Insights and Customer Service Analytics for Dynamics 365 in Power BI are now accessible from within the Customer Service Hub. Navigate to the Service Management – Analytics and Insights – Settings (preview) section inside Customer Service Hub to enable … Continue reading “Configure…

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Configure Customer Service Analytics and Insights in Dynamics 365 Customer Service Hub (Preview)

With the recent updates, the Analytics and Insights that were earlier only available inside Customer Service Insights and Customer Service Analytics for Dynamics 365 in Power BI are now accessible from within the Customer Service Hub. Navigate to the Service Management – Analytics and Insights – Settings (preview) section inside Customer Service Hub to enable…

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