Email file attachment enhancements in Dynamics 365 – 2020 Release wave 2
Let us look at the changes that have been introduced in 2020 Release wave 2, with regards to the file attachments in Email. Enable early access to 2020 release…
Nishant Rana
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Posts on 2020 Release wave 2 – Dynamics 365
Posts on 2020 Release wave 2 – Dynamics 365 Continue Reading Nishant Rana’s Article on their blog Posts on 2020 Release wave 2 – Dynamics 365 Visit the…
New Customer Service workspace app (Preview) in Dynamics 365 – 2020 Release wave 2
In 2020 Release wave 2, we can see a new Dynamics 365 app introduced for the Customer Service agents – Customer service workspace (preview), allowing multitasking (multi-tab) to…
Rich text editor control in Dynamics 365 – 2020 Release Wave 2
2020 Release wave 2 bring the configurable PCF Control, which we can now use for our multiline text input field. Enable early access to 2020 release wave 2 Below…
Insert knowledge article in email – 2020 Release wave 2
Agents while working on email can now search for Knowledge articles and insert its content in 2020 release wave 2. Enable early access to 2020 release wave 2 The…
D365 CE- Incident management integration with SAP Qualtrics – Part 3
Originally posted on Rahul Tiwary CRM Blogs: In part 3 of my blog , I am going to explain about how I have use Common Data Connector (CDS)…
Timeline control enhancements in Dynamics 365 – 2020 release wave 2
Check all the enhancements that were added in 2020 Release wave 1 in Timeline control https://nishantrana.me/2020/02/25/rich-notes-and-filter-enhancements-in-dynamics-365-timeline-control-2020-release-wave-1/ Below are some of the new features added in 2020 Release wave…
Enhanced knowledge articles in Dynamics 365 – 2020 release wave 2
With 2020 release wave 1, we had new features added in Knowledge management for increased productivity https://nishantrana.me/2020/02/19/enhancements-in-knowledge-capabilities-in-dynamics-365-customer-service-2020-release-wave-1/ Opt-in for release 2020 wave 2 https://nishantrana.me/2020/08/05/enable-early-access-2020-release-wave-2-dynamics-365/ Now with release 2020…
Enhanced email for timeline in Dynamics 365 – 2020 release wave 2
With 2020 release wave 1, we had seen a couple of enhancements in Email experience https://nishantrana.me/2020/02/24/enhanced-email-experience-for-agents-in-dynamics-365-customer-service-2020-release-wave-1/ now this has been extended to Email within the Timeline section Enable…
Enable early access 2020 release wave 2 – Dynamics 365
Finally, now we have the opportunity to opt-in for early access to release wave 2, to validate the new features in a non-production environment. The features will be…