With the recent updates, the Analytics and Insights that were earlier only available inside Customer Service Insights and Customer Service Analytics for Dynamics 365 in Power BI are…
With 2020 Release Wave 2, we can now author the email template from within the Customer Service Hub app. (along with the classic Settings – Templates – Email…
With 2020 Release wave 1 we had PDF generation capability added to Lead, Contact, Opportunity, Quote, Order and Invoice entity. https://nishantrana.me/2020/02/13/save-and-email-pdf-options-added-to-dynamics-365-sales-2020-release-wave-1-plan/ This has been extended to the custom…
The AI suggested knowledge articles and similar cases capabilities have been added in the Customer Service workspace to help the agents in faster resolution of the cases. Check…
Let us look at the changes that have been introduced in 2020 Release wave 2, with regards to the file attachments in Email. Enable early access to 2020 release…
Posts on 2020 Release wave 2 – Dynamics 365 Continue Reading Nishant Rana’s Article on their blog Posts on 2020 Release wave 2 – Dynamics 365 Visit the…
In 2020 Release wave 2, we can see a new Dynamics 365 app introduced for the Customer Service agents – Customer service workspace (preview), allowing multitasking (multi-tab) to…
2020 Release wave 2 bring the configurable PCF Control, which we can now use for our multiline text input field. Enable early access to 2020 release wave 2 Below…
Agents while working on email can now search for Knowledge articles and insert its content in 2020 release wave 2. Enable early access to 2020 release wave 2 The…
Originally posted on Rahul Tiwary CRM Blogs: In part 3 of my blog , I am going to explain about how I have use Common Data Connector (CDS)…
