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Dian Taylor

479 Posts
138,216 Views
Dynamics 365 Customer Engagement

2021 Release Wave 2 | Part 2: Customer Service

We have arrived in August and that means that now have the ability to install the early release features of 2021 Release Wave 2 in a sandbox environment…

📅 24 August 2021 👁 224 views
Dynamics 365 Customer Engagement

2021 Release Wave 2 | Part 1: Generic Updates

It’s August can that means the Microsoft Holidays are here because we now have the ability to install the early release features of 2021 Release Wave 2 in…

📅 17 August 2021 👁 386 views
Dynamics 365 Customer Engagement

Deal Manager Workspace(preview)

I was lucky to have access to the deal manager workspace private preview a couple of months ago, but since July 2021 this feature, which is part of…

📅 3 August 2021 👁 308 views
Video

Deal Manager Workspace(preview) – YouTube

Deal Manager Workspace(preview) In this video I will discuss the new 2021 Release Wave 1 feature Deal Manager Workspace. This feature is currently in public preview. I will…

📅 3 August 2021 👁 154 views
Dynamics 365 Customer Engagement

Check order status with Power Virtual Agent & Flow

I get a lot of requests where my prospects want Power Virtual Agent to be able to answer questions about order statuses. The scenario here is that someone…

📅 27 July 2021 👁 179 views
Dynamics 365 Customer Engagement

Configuration: Form Component Control

I am sure you most of you are familiar with the quick view form in Dynamics 365, which is a great way to show data from a related…

📅 13 July 2021 👁 188 views