Setup Chat channel– Omnichannel for Customer Service

In the previous post we saw how to provision the Omnichannel for Customer Service, below are some of the basic steps we will follow to set up Chat channel Assign Omnichannel security roles to users. Create Queue(s) and add the users to the queue. Create a Work Stream of type Live Chat. Create a new … Continue reading “Setup Chat channel– Omnichannel for Customer Service”

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Setup Chat channel- Omnichannel for Customer Service

In the previous post we saw how to provision the Omnichannel for Customer Service, below are some of the basic steps we will follow to set up Chat channel https://nishantrana.me/2021/06/05/posts-on-omnichannel-for-customer-service-dynamics-365/ Assign Omnichannel security roles to users. Create Queue(s) and add the users to the queue. Create a Work Stream of type Live Chat.

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