When you have a Dynamics 365 Portal up and running and you provide the capabilities for contacts to create cases, the standard out of the box 'Create Case' form maps the contact to the customer…(read more)
Continue Reading Bruce Bee’s Article on their blog
https://community.dynamics.com/crm/b/bruce365usingdynamics/archive/2019/03/03/using-dynamics-365-portal-metadata-to-change-the-standard-case-create-process
Blog Syndicated with Bruce Bee’s Permission