Wave 1 2026 Customer Insights Journey Chat With Amey Holden – YouTube

Wave 1 2026 Customer Insights Journey Chat With Amey Holden

The release notes for Dynamics 365 Wave 1 2026 have been published. My good friend Amey Holden and I got together to chat about each proposed new feature from the Customer Insights – Journeys section.

Wave 1 2026 D365 Marketing Overview
🚀 Customer Insights – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/planned-features

Wave 1 Item Links:
1️⃣ Boost engagement with Copilot-powered conversational text messages – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/boost-engagement-copilot-powered-conversational-text-messages

2️⃣ Boost customer confidence with branded content links – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/boost-customer-confidence-campaign-performance-branded-links-emails-content

3️⃣ Set message expirations to keep communication relevant – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/set-message-expirations-keep-communication-relevant

4️⃣ Automatically update emails with the latest content – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/automatically-update-emails-latest-content

5️⃣ Transform customer journeys into action with record creation – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/close-leads-faster-automating-seamless-handoffs-between-marketing-sales

#D365Marketing #PowerPlatform #MSDynCRM #MSDyn365 #D365

The release notes for Dynamics 365 Wave 1 2026 have been published. My good friend Amey Holden and I got together to chat about each proposed new feature from the Customer Insights – Journeys section.

Wave 1 2026 D365 Marketing Overview
🚀 Customer Insights – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/planned-features

Wave 1 Item Links:
1️⃣ Boost engagement with Copilot-powered conversational text messages – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/boost-engagement-copilot-powered-conversational-text-messages

2️⃣ Boost customer confidence with branded content links – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/boost-customer-confidence-campaign-performance-branded-links-emails-content

3️⃣ Set message expirations to keep communication relevant – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/set-message-expirations-keep-communication-relevant

4️⃣ Automatically update emails with the latest content – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/automatically-update-emails-latest-content

5️⃣ Transform customer journeys into action with record creation – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/close-leads-faster-automating-seamless-handoffs-between-marketing-sales

#D365Marketing #PowerPlatform #MSDynCRM #MSDyn365 #D365

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