Are your customer service agents empowered?
My name is Dan Simpson and I am a new Azamba CRM Concierge. I facilitate implementation of Sage and Dynamics…
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The Empowered Agent: A Customer Service Agent’s 1st Reflection on CRM
Even if you have never worked in customer service or sales, you might be able to imagine the kinds of software an agent would use to help you effectively solve your problems: all information relevant to you and the problem you are having would be right in front of them, magically.
Blog Syndicated with Dan Simpson’s Permission
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