Dynamics 365 Customer Engagement
Adding a Power Virtual Agent to a Power Apps Portal
There were a lot of cool announcements at Microsoft Ignite this past week. Notably was the official renaming of Microsoft Flow to Power Automate,…
Tag: Virtual
Dynamics 365 Customer Engagement
Fine Tune your Virtual Agent Bot
The Dynamics 365 Virtual Agent analytics dashboard gives great insight in how well your bot is working. Among other figures it gives you are…
Dynamics 365 Customer Engagement
USD and Virtual Agents
Virtual Agents for customer service are currently a Dynamics 365 preview feature, you can use them to quickly build BOTs using a no code…
Dynamics 365 Customer Engagement
Microsoft Business Applications October Virtual Launch Event
When? The Microsoft Business Applications October Virtual Launch Event took place yesterday 10/10/2019. What? It was all to do with the new features…
Dynamics 365 Customer Engagement
Hand off a Virtual Agent Bot to a Omnichannel Chat
I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I…