D365 Customer Service: Dialer Enhancements If you haven’t seen the new enhancements to the dialer in Dynamics 365 Customer Service that are part of 2024 release wave 1, then this
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Extend Copilot in D365 Customer Service with Prompt Plugins The preview feature that I am discussing in this video is something that a lot of us have been waiting for!
Configurable Copilot Summaries for D365 Field Service In this video I will show you how you can configure copilot summaries in work orders and bookings for Dynamics 365 Field Service.
Use Copilot in D365 Customer Service to generate knowledge articles from cases (preview) In this video I discussing a feature that you can test right now, because it is currently
D365 Field Service: Configure if Booking Status completes a work order If your organization is using Dynamics 365 Field Service, then you might have come across a scenario where a
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