Customer service within a Contact Center is no longer just about people answering phones or responding to emails. It’s about building a unified, AI-powered service experience where humans, AI agents,
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What’s coming to D365 Customer Service in 2025 Release Wave 2 A few weeks ago Microsoft announced the new features coming in 2025 Release Wave 2. Just as have done
What’s coming to D365 Customer Service in 2025 Release Wave 2 A few weeks ago Microsoft announced the new features coming in 2025 Release Wave 2. Just as have done
The short answer is no! It is and will be too slow for a long time! But slow does not necessarily mean useless. We must set realistic expectations and create
What’s coming to D365 Sales in 2025 Release Wave 2 Last week Microsoft announced the new features coming in 2025 Release Wave 2. Just as every wave, I will create
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