Dynamics 365 Customer Engagement
Create a Custom Presence in Omni Channel Engagement
We covered how to set the presence in Omni Channel Engagement in a previous post, and this post will cover… Continue Reading admin’s Article…
Tag: custom
Dynamics 365 Customer Engagement
Creating Custom Style Widgets in Omni Channel Engagement
When creating widgets that appear on the front page of a companies website or even within in their customer service… Continue Reading admin’s Article…
Dynamics 365 Customer Engagement
Development of custom Html/JS Webresources with help of modern frameworks
As you may know, Dialogs have been deprecated and are going away. I have a few customers who’ve asked me to replace their existing…
Dynamics 365 Customer Engagement
Custom Auto numbering
I had someone ask me if Dynamics 365 comes with auto numbering, to which the answer is of course yes. We have auto numbering…
Dynamics 365 Customer Engagement
Create Custom Quick Replies in Omni Channel Engagement
When managing multiple different queries, complaints and conversations from different channels, it can really help to have some ‘precanned’ replies… Continue Reading admin’s Article…