Dynamics 365 Customer Insights
Analytics: Skill gap analysis
Skill Gap Analysis There are two types of skill gap analysis, one is for managers to see their employees against jobs, the other is…
Tag: analysis
Podcasts
5 Reasons To Avoid Analysis in Advance
In this solo episode, I'm going to be sharing five reasons why I think you should avoid analysis in advance when you're building Dynamics…
Teams
Sentiment Analysis in Text with the Azure Text Analytics API
Many moons ago when I was studying towards my Computer Science degree, the term ‘Netiquette’ was used to define an acceptable way of communicating…
Dynamics 365 Customer Engagement
MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect – Perform fit/gap analysis
I am currently preparing to take the Microsoft Dynamics 365 + Power Platform Solution Architect certification. Or “MB 600” for short! As I prepare…
Dynamics 365 Customer Engagement
Omnichannel & Sentiment Analysis (II)
I’ve previously touched upon sentiment analysis within Omnichannel in several articles (https://thecrm.ninja/omnichannel-sentiment-analysis/ and https://thecrm.ninja/omnichannel-supervisor-tools/). It’s really a great feature that allows agents to quickly…