Hamish Sheild, AppRising – Winning Agile Projects testimonial – YouTube
May24

Hamish Sheild, AppRising – Winning Agile Projects testimonial – YouTube

Winning Agile Projects Welcome to Customery. My mission is to help everyone use the Scrum framework to successfully implement Microsoft Business Applications. That’s why I created the Scrum for Microsoft Business Apps course, as well as my blog and podcast. I started using the Scrum framework to implement Microsoft Dynamics CRM in 2008. Hamish Shield is a Microsoft Business Apps MVP and director of Power Platform consultancy,...

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Power Portals and beyond with Ulrikke Akerbæk

118. Ulrikke Akerbæk joins to discuss what's new with Power Apps Portals (if that's what they're still called by the time you're listening!). Discover some of the goodies Microsoft has been releasing for professional developers building portal apps and which portal template Ulrikke uses for almost every portals project.Ulrikke is the Low Code Platform Lead at Itera in Norway and has been a… Continue Reading...

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Hamish Shield – Winning Agile Projects testimonial – YouTube
May19

Hamish Shield – Winning Agile Projects testimonial – YouTube

Winning Agile Projects Welcome to Customery. My mission is to help everyone use the Scrum framework to successfully implement Microsoft Business Applications. That’s why I created the Scrum for Microsoft Business Apps course, as well as my blog and podcast. I started using the Scrum framework to implement Microsoft Dynamics CRM in 2008. Hamish Shield is a Microsoft Business Apps MVP and director of Power Platform consultancy,...

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Answer These Five Questions Before You Build Anything with Chike Eduputa

117. Chike Eduputa challenges citizen developers (and professional developers) to ask themselves five critical questions before building their next Power Platform or Dynamics 365 app. Chike Eduputa is a senior manager at Capgemini Invent in London where he specialises in digital strategy and transformation. He's presenting at Scottish Summit on 9 June with the topic "Build what matters:… Continue Reading Chike...

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Six challenges of enterprise Dynamics 365 projects with Andrew Bibby and Dani Kahil

#116. Dani Kahil interviews Andrew Bibby about a pivotal, multi-year Dynamics 365 business transformation project in financial services. Dani Kahil and Andrew Bibby are both Microsoft Business Applications MVPs. Dani is an independent consultant and online trainer specialising in requirements analysis and solution envisioning. Andrew Bibby is a founder of Proximo 3, a Microsoft training and… Continue Reading Andrew Bibby, Dani...

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Application Eggs and Change Chickens with Angeliki Patsiavou

#115. Angeliki Patsiavou is on a mission to help Microsoft Dynamics 365 and Power Platform application development teams introduce professional change managers to their projects from inception instead of deferring it until near the end.Angeliki is a senior consultant at Avanade, specialising in change management, and has a background as a change manager at HSBC and a digital marketer.Join us… Continue Reading Neil Benson’s...

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Personalise Your Customer Experience with Dynamics 365 with Guro Faller and Tricia Sinclair

I'm joined by Microsoft MVPs Guro Faller and Tricia Sinclair. Guro and Tricia are presenting at Scottish Summit in Glasgow in June. Their presentation is "Personalize Your Customer Experience with Dynamics 365". It's going to be a showcase of the art of the possible with Dynamics 365 Marketing, Customer Insights, and Omni-channel for Customer Service. GuestsTricia Sinclair is a customer… Continue Reading Guro...

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From the Basement to the Cloud with Vivian Voss

#113. Vivian Voss joins me to discuss her upcoming Scottish Summit session, From the Basement to the Cloud – Your Journey from CRM on-premises to Dynamics 365 CE.Register today for Scottish Summit.Congratulations to Yacob Shenkute from Power Platform School for achieving his Scrum.org PSM1 certification.Resources Vivian Voss on LinkedIn Vivian Voss on TwitterVivian's blogCustomer Experience… Continue Reading Vivian...

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Power Platform at the heart of Scotland’s new recycling scheme

#112. Dani Kahil interviews Paddy Byrne about the Power Platform's role in enabling Scotland's new recycling scheme for single-use drinking containers.Scots people are famous for being careful with their money so I imagine any program to pay them for recycling containers was always going to be a big hit.Learn about Paddy's Power Platform team: Meeting public-sector's accessibility and security… Continue...

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How many teams can a Scrum Master master? – YouTube
Mar21

How many teams can a Scrum Master master? – YouTube

Imagine going for a job interview with a Microsoft partner, and the hiring manager asks, “How many Dynamics 365 or Power Platform scrum teams could you coach at once?” How would you answer that? Or what follow-up questions would you ask? Find out how I’d answer that with three possible responses: the sports analogy response, the calendar logistics response, and the blunt — you can stick you scrum master job...

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Start Here: How to Build Amazing Apps

#111. Start here to learn why, when and how to use an agile approach to build Dynamics 365 and Power Platform applications.In this episode, you'll learn: Why I use an agile approach building Dynamics 365 and Power AppWhen an agile approach is suitable and when it's notThe benefits that Microsoft customers and partners experience using an agile approachWhat agile actually means, the history of… Continue Reading Neil...

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Welcome to Winning Agile Projects – YouTube
Mar03

Welcome to Winning Agile Projects – YouTube

Apply today: https://customery.academy/courses/winning Winning Agile Projects is my masterclass for sales, pre-sales and discovery teams with Microsoft partners that want to learn how to pitch, propose and close more agile Dynamics 365 and Power Platform projects. Winning Agile Projects is a five-week masterclass that uses a combination of pre-recorded video lessons, coursework and live workshops to help you: 1. Learn how to quality...

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Welcome to Scrum for Microsoft Business Apps – YouTube
Mar01

Welcome to Scrum for Microsoft Business Apps – YouTube

Join today: https://customery.com/scrum Scrum for Microsoft Business Apps is my online course for Microsoft partners and customers building Dynamics 365 and Power Platform applications that want to learn the Scrum framework. Using Scrum, your teams will be able to slash their project budgets, shrink their delivery timelines, mitigate technical risks and have a lot more fun building business apps that everyone will love. Scrum for...

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Welcome to Agile Foundations for Microsoft Business Apps – YouTube
Feb23

Welcome to Agile Foundations for Microsoft Business Apps – YouTube

Join here for free: https://customery.com/foundations One thing I’ve learned after coaching thousands of Dynamics 365 and Power Platform app builders: those looking for an agile approach, all have a different definition of what AGILE is and means. What is agile? How can we build Dynamics 365, Power Apps and Power BI using an agile approach? That’s why I created a free mini-course, Agile Foundations for Microsoft Business...

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Testing Heaven: When should we test agile apps?

#110.  My current team is stuck in Limbo. We've finished development of a Dynamics 365 application for a local government department and we're tapping our fingers waiting for acceptance testing to start. What should agile testing look like on a Dynamics 365 or Power Platform project? I describe my agile testing Heaven, and the next best thing, Elysium. And what it's like to be stuck in Limbo.<br… Continue...

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Use this technique to manage scrum team dependencies – from Nexus scaling framework – YouTube
Feb08

Use this technique to manage scrum team dependencies – from Nexus scaling framework – YouTube

Have you ever struggled with cross-team dependencies when multiple teams are working on a Dynamics 365 or Power Apps application? Find out how I use a cross-team refinement board (a technique from the Nexus scaling framework for Scrum) to visualise dependent features and help my product owner keep her sanity. RESOURCES (these may include affiliates links) ➿ Nexus Guide from Scrum.org |...

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Use this technique to manage scrum team dependencies – from Nexus scaling framework – YouTube
Feb07

Use this technique to manage scrum team dependencies – from Nexus scaling framework – YouTube

Have you ever struggled with cross-team dependencies when multiple teams are working on a Dynamics 365 or Power Apps application? Find out how I use a cross-team refinement board (a technique from the Nexus scaling framework for Scrum) to visualise dependent features and help my product owner keep her sanity. MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps – learn the basics and benefits about adopting agile...

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Is this the most beautiful sit-stand desk for a home studio ever designed? – YouTube
Jan31

Is this the most beautiful sit-stand desk for a home studio ever designed? – YouTube

What do you think of my sit-stand spider desk home studio? The spider desk, designed by Pete Coombes, comprises of twelve plywood sections that slot together without screws, nails or glue to form what I think is the most beautiful desk in the world. I’ve been on a mission for the past five years to build my perfect home studio around it. The Spider Desk Designer Pete Coombes https://www.linkedin.com/in/pete-coombes-0506781a/...

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Enterprise CRM with scaled Scrum at RACQ

#109. In this special episode, I'm interviewed by Dani Kahil about my experience delivering an enterprise CRM project at RACQ (the Royal Automobile Club of Queensland). RACQ is a membership organisation serving two million people in Queensland with roadside assistance, insurance and banking services. In 2018, they set out to replace two legacy systems with Dynamics 365 Customer Service and… Continue Reading Neil Benson and...

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Can you combine Product Owner-Scrum Master or Product Owner-Developer roles in a Business Apps team? – YouTube
Jan06

Can you combine Product Owner-Scrum Master or Product Owner-Developer roles in a Business Apps team? – YouTube

Can you be the product owner and scrum master or product owner and developer at the same time when you’re building Dynamics 365 or Power Platform applications? 00:00 Can you be the product owner and scrum master or developer? 00:39 Why I don’t recommend product owner combo roles 02:33 Tension between a home owner, architect, builder MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps – learn the basics...

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Behind the scenes of Amazing Applications

108. If you're considering starting a Dynamics 365 or Power Platform podcast in 2022, or just wonder what's involved in producing a podcast episode, join me for a behind the scenes look at my four step episode production process.If you have any questions about starting a business apps podcast, I'd love to do my best to help. Email me at amazingapps@customery.com. ResourcesSome of these… Continue Reading Neil...

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Should Microsoft partners include customer developers in their teams? – YouTube
Dec23

Should Microsoft partners include customer developers in their teams? – YouTube

If you’re a Microsoft partner, is it a good idea to include your customer’s developers in your Scrum team? Will it increase your velocity or drag it down? What if your customer insists on a joint development team? 00:00 Can a Microsoft partner’s scrum team work with customer’s developers? 00:45 Story of a partner that refused to work with her customers developers 03:04 Why did this partner refuse to work with...

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Product Backlog Refinement: Who's Involved? (And Why!)

#106. You and the Microsoft Business Apps product owner are on Teams going through the product backlog. You two are working on it together because that’s how it has always been done. And yet, when you look back at the last few sprints, you realize that is not getting the desired results. It’s not your fault; it’s a systemic problem. The problem is that it is incredibly common for only… Continue Reading Neil Benson’s...

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Try these proven practices in your next Sprint Planning event – YouTube
Dec01

Try these proven practices in your next Sprint Planning event – YouTube

Familiar with the fundamentals of sprint planning but want to learn how to apply proven practices to your Dynamics 365 or Power Platform team’s sprint planning events? 0:00 Get ready for sprint planning 2:00 Agree your definition of ready 3:36 How to determine your team’s capacity this sprint 6:22 Three steps in a sprint planning workshop 7:34 FAQ: When should we run sprint planning? 8:04 FAQ: Should we use tasks? 9:04...

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How did you get scrum master training?

#105. Dan Foster, a senior consultant and solutions architect at CRM Dynamics, asks, "Have you found much benefit from your being a scrum master? If so, how did you get that training?"I've taken the Scrum Alliance Certified ScrumMaster training and certification and the Scrum.org Professional Scrum Master training and certification. Find out which one I recommend for Dynamics 365 and Power… Continue Reading Neil...

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How Did You Get Scrum Master Training? – YouTube
Nov26

How Did You Get Scrum Master Training? – YouTube

Dan Foster asks, “Have you found much benefit from your being a scrum master? If so, how did you get that training?” Thanks to Dan for posing the question. Watch to the end for the special offer. 0:00 Have you benefited from being a scrum master? 0:37 My first Scrum project 03:04 Benefits I’ve enjoyed applying Scrum 04:04 Scrum training and certification options 06:25 My Scrum for Microsoft Business Apps course If...

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Welcome to Customery Academy – YouTube
Nov24

Welcome to Customery Academy – YouTube

G’day, I’m Neil Benson, welcome to the Customery Academy channel. My mission is to help Microsoft customers and partners like you build amazing, agile Dynamics 365 and Power Platform applications that everyone one loves. You can join my free mini-course at: https://customery.com/foundations You can prepare for Scrum certification at: https://customery.com/scrum If you like my videos, you’ll love my podcast:...

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Should you assign stories to developers in sprint planning? – YouTube
Nov19

Should you assign stories to developers in sprint planning? – YouTube

Should we assign items to our developers during sprint planning? Some of my scrum teams building Dynamics 365 and Power Platform applications assign sprint backlog items to a named developer during the sprint planning event. Is that a good idea or not? That’s the question we’re going to be answering in this video. 0:32 Dynamics 365 for drink driving program 1:05 Dynamics 365 for membership organisation 1:23 Assigning items in sprint...

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Should You Assign Stories to Developers in Sprint Planning?

#104. Should we assign items to a developer during sprint planning?Some of my scrum teams building Dynamics 365 and Power Platform applications assign sprint backlog items to a named developer during the sprint planning event. Is that a good idea or not? That’s the question we’re going to be answering in this episode of Amazing Applications.Resources "The New New Product Development Game",… Continue Reading Neil...

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Customery Academy – YouTube
Nov07

Customery Academy – YouTube

G’day, I’m Neil Benson, welcome to the Customery Academy channel. My mission is to help Microsoft customers and partners like you build amazing, agile Dynamics 365 and Power Platform applications that everyone one loves. In 2008, my project sponsor Debbie rejected my requirements specification because it was too ambiguous, too long and too technical. She couldn’t wait 18 months to see working software. We switched to...

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Microsoft FastTrack Success by Design with Seth Kircher

The Microsoft FastTrack Success by Design implementation guide was first published in May 2021 and has refreshed this month (October 2021) in the 2021 Wave 2 update .What is Success by Design? Is it the latest incarnation of the Dynamics SureStep methodology or is it a new framework that all Dynamics 365 partners should consider adopting for their enterprise projects?To find out, I'm joined by… Continue Reading Neil Benson...

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"OMG, I love your new system. It's so easy to use!" with Bruce Sithole, 365 Mechanix

#102. Bruce Sithole's team at 265 Mechanix built a Power Portal application for a business to business lender that earned some serious kudos for his customer. Find out how in this episode of Amazing Applications.We also cover: Starting your own Microsoft partner businessWhat is takes to achieve FastTrack Recognized Solution ArchitectWhich is better: FTRSA award or MVP award?Building amazing… Continue Reading Neil Benson and...

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How can Microsoft partners PRICE Scrum projects to build Dynamics 365 or Power Platform apps? – YouTube
Sep23

How can Microsoft partners PRICE Scrum projects to build Dynamics 365 or Power Platform apps? – YouTube

Here’s my 8-step formula for working with your Microsoft customer’s product owner to build a user story map that will help you propose a compelling price for your project to build a Dynamics 365 or Power Platform application. Find out more at Customery Academy: https://customery.academy source

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Business Transformation with Microsoft Business Apps with Lipi Sarkar

#101. DynamicsCon starts next week. Lipi Sarkar is presenting two sessions at DynamicsCon and joins me to share the highlights from her presentations as well as her book, Build a Digital Future.Resources Register for DynamicsConLipi Sarkar on LinkedInSamit Saini and Eric McKinney on LinkedInBuilding a Digital Future by Lipi Sarkar and Vinny (Amazing affiliate link)South Coast Summit conference

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Mastering Dynamics 365 Requirements in Azure DevOps with Dani Kahil

#100. Are you looking for better ways to manage your Dynamics 365 and Power Platfom requirements in Azure DevOps? Join me and Dani Kahil as we explore what it takes to master your requirements. Why use Azure DevOps to manage requirements?Structuring requirements into epics, features and user storiesUsing a definition of ready to manage your backlogIs requirements approval an anti-pattern?Using… Continue Reading Neil Benson and...

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How to Design Forms for Amazing User Experiences with Mary Ann Castro

#99. We all know that good form design is important especially when we're building model-driven Power Apps and Dynamics 365 apps. But what actually makes a good form design?Join me as Mary Ann Castro shares her secrets of effective form design from her upcoming presentation at DynamicsCon.ResourcesMary Ann Castro on LinkedInRegister for DynamicsConSpecial mention to Andrew Butenko, Amey Holden… Continue Reading Mary Ann...

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Hello, My Sweet Chatbot 🥰 with Dian Taylor

Hey everyone, Dian Taylor is here! Dian is a two-time MVP and a director of pre-sales at RSM US. She's presenting, 'Getting Started with Power Virtual Agents' at DynamicsCon on 20 September. So I invited Dian onto the Amazing Apps show to tells us all about Power Virtual Agents and give us a sneak peek into her presentation.We discuss the summer weather in Florida and the easy life of… Continue Reading Dian...

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5 Reasons To Avoid Analysis in Advance

In this solo episode,  I'm going to be sharing five reasons why I think you should avoid analysis in advance when you're building Dynamics 365 and Power Platform applications. My five top reasons: Peak ignorance. You're analyzing the requirements during the period when your stakeholders know least about Microsoft business applications and your analysts know least about their needs. Priority… Continue Reading Neil...

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The Product Owner – YouTube
Aug13

The Product Owner – YouTube

Neil introduces the role of the Product Owner in Dynamics 365 projects, including: • The primary responsibility of the Product Owner • Five ways the Product Owner manages the Product Backlog • Characteristics of great Product Owners • How a Product Owner spends their time • How to use Proxy Product Owners • Top ten tips for Product Owners • Where do Product Owners come from? Remember to download the Scrum Terms cheat sheet for a handy...

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Do We Need to Specify Requirements Upfront for Dynamics 365 and Power Platform Apps? – YouTube
Aug12

Do We Need to Specify Requirements Upfront for Dynamics 365 and Power Platform Apps? – YouTube

We need to specify requirements upfront because it’s hard to make changes later and we need to know the big picture so we can design the best application. Tommy Boisvert, a CRM business analyst from Montreal, has some doubts about adopting an agile approach for building business apps. Tommy’s a student in my Scrum for Microsoft Business Apps course. You can join too: https://Customery.Academy 0:00 Start 0:55 Tommy Boisvert...

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The Scrum Framework – YouTube
Aug12

The Scrum Framework – YouTube

Neil and Dermot introduce the Scrum framework’s events, roles, deliverables and the Scrum theory. https://amazingapps.show/2 We cover: • Sprints, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective events • Product Owner, Scrum Master and Development Team roles • Product Backlog, Sprint Backlog and Product Increment deliverables • Empirical process control, and the pillars and principles of the Scrum theory Download...

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Origin Stories – YouTube
Aug12

Origin Stories – YouTube

This is the premiere episode of Amazing Applications with Neil Benson and Dermot Ryan. If you have heard of Scrum or would like to use it in one of your Microsoft Dynamics 365 projects, you’re in the right spot. • What is Agile? • What is Scrum? • Using Scrum for packaged software vs custom development • Scrum vs Waterfall • Soft skill benefits of Scrum • Sustainable delivery • The role that management plays in Scrum • Budgeting for a...

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Origin Stories – YouTube
Aug11

Origin Stories – YouTube

This is the premiere episode of the Scrum Dynamics podcast with Neil Benson and Dermot Ryan. If you have heard of Scrum or would like to use it in one of your Microsoft Dynamics 365 projects, you’re in the right spot. • What is Agile • What is Scrum • Using Scrum for packaged software vs custom development • Scrum vs Waterfall • Soft skill benefits of Scrum • Sustainable delivery • The role that management plays in Scrum • Budgeting...

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How much time do product owners and subject matter experts spend in a sprint? – YouTube
Aug01

How much time do product owners and subject matter experts spend in a sprint? – YouTube

If you’re wondering how much time the product owner or subject matter experts spend each sprint building Power Platform tor Dynamics 365 apps, watch this video to find out. Then join my Agile Foundations for Microsoft Business Apps course: https://customery.com/foundations. 00:00 Start 00:58 Diana, the product owner 01:08 Natasha, the subject matter expert 01:37 Diana’s two-week sprint 01:47 Daily scrums 02:23 Sprint...

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Advanced Product Owner Questions

In this solo episode, I continue the deeper dive into the role of the Product Owner with advanced Product Owner questions.  This episode covers: Can the product owner role be combined with scrum master or developer?Which product owner certification that I recommend?Making decisions about the product backlog,Whether the Product Owner needs to be technical,What's the difference between a product… Continue Reading Neil...

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Showcases or Sprint Reviews? – YouTube
Jul21

Showcases or Sprint Reviews? – YouTube

Is there a difference between showcases and sprint reviews for Scrum teams building Dynamics 365 or Power Platform applications? I think there is. This video includes a preview from my Scrum for Microsoft Business Apps online course at https://customery.com/scrum. 0:00 Start 0:20 Candidates keep calling it a showcase 0:35 What’s a showcase in Scrum? 1:00 Sprint review 1:22 Purpose of the sprint review 1:39 Sprint review duration...

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Ten Product Owner Myths on Power Platform and Dynamics 365 Projects

In this solo episode, I continue the deeper dive into the role of the Product Owner, who is responsible for maximizing the impact of the application that the scrum team is building. And I think our product owners in Power Platform and Dynamics 365 projects have a couple of twists compared to product owners on other scrum teams.  This episode covers 10 myths about Product Owners.  Resources

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10 Product Owner Myths on Power Platform and Dynamics 365 Projects

In this solo episode, I continue the deeper dive into the role of the Product Owner, who is responsible for maximizing the impact of the application that the scrum team is building. And I think our product owners in Power Platform and Dynamics 365 projects have a couple of twists compared to product owners on other scrum teams.  This episode covers 10 myths about Product Owners.  Resources

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Scrum Product Goals for Power Platform and Dynamics 365 Applications

In this solo episode I dive deeper into getting into the right mindset to build applications.  In the last episode, we looked at ten potential candidates for the product owner role in our scrum teams building Power Platform and Dynamics 365 applications. In this episode, we're going to continue the product owner topic by helping the product owner set a product goal. This episode covers: The… Continue Reading Neil...

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Product Goals for Power Platform and Dynamics 365

In this solo episode I dive deeper into getting into the right mindset to build applications.  In the last episode, we looked at ten potential candidates for the product owner role in our scrum teams building Power Platform and Dynamics 365 applications. In this episode, we're going to continue the product owner topic by helping the product owner set a product goal. This episode covers: The… Continue Reading Neil...

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