Search Providers (Preview) in Dynamics 365 Customer Service Hub

The new search provider options in Customer Service Hub allow agents to search for files, documents, or articles outside the current organization. The option can be found at Service Management > Knowledge Base Management > Search Providers The 3 different search type supported currently are Cross organization search – allows specifying a different organization within … Continue reading…

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Search Providers (Preview) in Dynamics 365 Customer Service Hub

The new search provider options in Customer Service Hub allow agents to search for files, documents, or articles outside the current organization. The option can be found at Service Management > Knowledge Base Management > Search Providers The 3 different search type supported currently are Cross organization search – allows specifying a different organization within…

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