Personalised Quick Replies

One of the things that customer service agents absolutely HATE is having to type full replies to customers. There are many things that they’ll do which are quite repetitive, and having to type the same response each & every time gets frustrating to say the least.

As I’ve covered previously at Quick Responses in Omnichannel, Omnichannel has the ability for Quick Replies. With these,…

Continue Reading thecrmninja’s Article on their blog

Personalised Quick Replies ” The CRM Ninja

One of the things that customer service agents absolutely HATE is having to type full replies to customers. There are many things that they’ll do which are quite repetitive, and having to type the same response each & every time gets frustrating to say the least.

Blog Syndicated with thecrmninja’s Permission

Author: thecrmninja

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SCOTtish summit 2021

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