One of the things that customer service agents absolutely HATE is having to type full replies to customers. There are many things that they’ll do which are quite repetitive, and having to type the same response each & every time gets frustrating to say the least.
As I’ve covered previously at Quick Responses in Omnichannel, Omnichannel has the ability for Quick Replies. With these,…
Continue Reading thecrmninja’s Article on their blog
Personalised Quick Replies ” The CRM Ninja
One of the things that customer service agents absolutely HATE is having to type full replies to customers. There are many things that they’ll do which are quite repetitive, and having to type the same response each & every time gets frustrating to say the least.
Blog Syndicated with thecrmninja’s Permission
More About This Author
Array
- Dyn365CE10 April 2024Environment Grouping
- Dyn365CE2 January 2024AI, Microsoft Copilot, and Copyright
- Dyn365CE23 October 2023Developer environments – new capabilities to create for users
- Dyn365CE20 September 2023Developer Environment Routing!