In this post I will explain how I initially connected Microsoft’s Dynamics 365 Omnichannel for Customer Service to Azure Communication Services and configured the voice channel.
I’d already installed Dynamics 365 Omnichannel and enabled the voice channel. So now is time to end the related trial subscription and provision a phone number using Azure Communication Services!
Maybe I am just slow,…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel Voice – Phone Number Setup
In this post I will explain how I initially connected Microsoft’s Dynamics 365 Omnichannel for Customer Service to Azure Communication Services and configured the voice channel. I’d already installed Dynamics 365 Omnichannel and enabled the voice channel. So now is time to end the related trial subscription and provision a phone number using Azure Communication Services!
Blog Syndicated with Neil Parkhurst’s Permission
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