While I’ve covered a lot of different pieces of functionality from both the end customer & agent experience, I haven’t really touched on the Supervisor experience to date. With the release of a nice little piece of functionality for it around Sentiment Analysis, I’ve therefore decided that it would be a good time to take a look at it.
Now obviously supervisors exist, in the sense that any…
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https://thecrm.ninja/omnichannel-supervisor-tools/
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