While I’ve covered a lot of different pieces of functionality from both the end customer & agent experience, I haven’t really touched on the Supervisor experience to date. With the release of a nice little piece of functionality for it around Sentiment Analysis, I’ve therefore decided that it would be a good time to take a look at it.
Now obviously supervisors exist, in the sense that any…
Continue Reading thecrmninja’s Article on their blog
Omnichannel Supervisor Tools ” The CRM Ninja
While I’ve covered a lot of different pieces of functionality from both the end customer & agent experience, I haven’t really touched on the Supervisor experience to date. With the release of a nice little piece of functionality for it around Sentiment Analysis, I’ve therefore decided that it would be a good time to take …
Blog Syndicated with thecrmninja’s Permission
More About This Author
Array
Dyn365CE10 April 2024Environment Grouping
Dyn365CE2 January 2024AI, Microsoft Copilot, and Copyright
Dyn365CE23 October 2023Developer environments – new capabilities to create for users
Dyn365CE20 September 2023Developer Environment Routing!
