Microsoft’s Omnichannel for Customer Service supports the WhatsApp channel, in this post I will explain how I configured this to work in my environment.
WhatsApp is obviously a widely adopted social channel with many customers favouring engaging with businesses using WhatsApp. The WhatsApp feature of Omnichannel for Customer service supports WhatsApp integration via Twilio.
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Omnichannel for Customer Service – WhatsApp
Microsoft’s Omnichannel for Customer Service supports the WhatsApp channel, in this post I will explain how I configured this to work in my environment.
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