Omnichannel for Customer Service – SMS

Omnichannel for Customer Service allows us to integrate SMS with Dynamics 365, in this post I will look at how this operates and how to setup the SMS channel.

We have two potential providers of SMS supported within Omnichannel for Customer Service, those being Twilio and Telesign. I am not going to be reviewing their services as such in this post! You may want to look at both options to work…

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Omnichannel for Customer Service – SMS

Omnichannel for Customer Service allows us to integrate SMS with Dynamics 365, in this post I will look at how this operates and how to setup the SMS channel. We have two potential providers of SMS supported within Omnichannel for Customer Service, those being Twilio and Telesign.

Blog Syndicated with Neil Parkhurst’s Permission

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Author: Neil Parkhurst

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