Omnichannel for Customer Service – Emergency Situations

I have recently been helping a company in Texas implement Microsoft’s new Omnichannel voice channel. They presented me with an “interesting” requirement … as call centers in Texas may be located in tornado alley! Meaning they might need to suddenly leave as a twister is due. This got me thinking as to be able to quickly alert customers that you have closed due to an emergency might be a…

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Omnichannel for Customer Service – Emergency Situations

I have recently been helping a company in Texas implement Microsoft’s new Omnichannel voice channel. They presented me with an “interesting” requirement … as call centers in Texas may be located in tornado alley! Meaning they might need to suddenly leave as a twister is due.

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Author: Neil Parkhurst

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