I have recently been helping a company in Texas implement Microsoft’s new Omnichannel voice channel. They presented me with an “interesting” requirement … as call centers in Texas may be located in tornado alley! Meaning they might need to suddenly leave as a twister is due. This got me thinking as to be able to quickly alert customers that you have closed due to an emergency might be a…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – Emergency Situations
I have recently been helping a company in Texas implement Microsoft’s new Omnichannel voice channel. They presented me with an “interesting” requirement … as call centers in Texas may be located in tornado alley! Meaning they might need to suddenly leave as a twister is due.
Blog Syndicated with Neil Parkhurst’s Permission
More About This Author
Array
Dyn365CE26 September 2024Customer Service Workspace – Multiple Browsers
Dyn365CE23 September 2024Unified Routing – Queue Priority
Dyn365CE17 September 2024Dynamics 365 Contact Center – Voice Upgrade Date
Dyn365CE17 September 2024Dynamics 365 Contact Center – Chat Widget Domains
