New Subject Control for the subject entity in Dynamics 365 Customer Service (2021 Release Wave 2)

It becomes difficult to find and select the appropriate subject if there are too many subjects defined as one has to manually traverse across the subject tree hierarchy. Also, check – Differences between Subject and Category Entity We now have new subject control introduced as part of 2021 Release Wave 2 It allows for easy … Continue reading “New Subject Control for the subject entity in…

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