MB-900 Microsoft Dynamics 365 Fundamentals – Customer Service Enterprise

App Overview

Dynamics 365 for Customer Service Enterprise is an App for Customer Service Agents to provide effective service to customers.

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Key Features

Below are the main features of Customer Service Enterprise. This is not meant to be exhaustive but a fundamental level introduction to the App’s features.

Accounts and Contacts

Accounts are Contacts are the key records in Customer…

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MB-900 Microsoft Dynamics 365 Fundamentals – Customer Service Enterprise

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Julian Sharp

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