How to Create or Edit a Subject in Dynamics 365 Customer Service – YouTube

In this quick guide, you’ll learn how to manage subjects in Dynamics 365 Customer Service. We’ll show you how to create new subjects or edit existing ones with ease. Ideal for support teams and system admins.

This video consists of:
00:00-00:18 Introduction
00:19-1:18 Create New Case
1:19-2:02 Create Knowledge Article
2:03-3:46 Create or edit a subject
3:47-4:54 Demo

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