How to create a unified profile (Golden Customer Record) using Dynamics 365 Customer Insights – Part 1

Originally posted on Microsoft Dynamics 365 Blogs:
I recently had an opportunity to work on Dynamics 365 Customer Insights for a retail client who was envisioning to consolidate their customer’s information to achieve a true customer 360-degree view. The main objective was to remove the silos of data that represents customer purchases, payments, website visits, marketing…

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How to create a unified profile (Golden Customer Record) using Dynamics 365 Customer Insights – Part 1

Microsoft Dynamics 365 Blogs I recently had an opportunity to work on Dynamics 365 Customer Insights for a retail client who was envisioning to consolidate their customer’s information to achieve a true customer 360-degree view. The main objective was to remove the silos of data that represents customer purchases, payments, website visits, marketing & social interactions and customer service requests.

Blog Syndicated with Nishant Rana’s Permission

Author: Nishant Rana

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