Enhanced email experience for agents in Dynamics 365 Customer Service – 2020 Release Wave 1

To enable the new email capabilities in Dynamics 365 Customer Service, Navigate to Settings àAdministration à System Settings à Email Tab and check the Enhanced email for Timeline option We can also enable it from within the Sales Hub app, App Settings à Overview The new features include à Composing Email in a pop-up and … Continue reading “Enhanced email experience for agents in Dynamics…

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Enhanced email experience for agents in Dynamics 365 Customer Service – 2020 Release Wave 1

To enable the new email capabilities in Dynamics 365 Customer Service, Navigate to Settings àAdministration à System Settings à Email Tab and check the Enhanced email for Timeline option We can also enable it from within the Sales Hub app, App Settings à Overview The new features include à Composing Email in a pop-up and…

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Author: Nishant Rana

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