Enhanced email experience for agents in Dynamics 365 Customer Service – 2020 Release Wave 1

To enable the new email capabilities in Dynamics 365 Customer Service, Navigate to Settings àAdministration à System Settings à Email Tab and check the Enhanced email for Timeline option We can also enable it from within the Sales Hub app, App Settings à Overview The new features include à Composing Email in a pop-up and … Continue reading “Enhanced email experience for agents in Dynamics…

Continue Reading Nishant Rana’s Article on their blog

Enhanced email experience for agents in Dynamics 365 Customer Service – 2020 Release Wave 1

To enable the new email capabilities in Dynamics 365 Customer Service, Navigate to Settings àAdministration à System Settings à Email Tab and check the Enhanced email for Timeline option We can also enable it from within the Sales Hub app, App Settings à Overview The new features include à Composing Email in a pop-up and…

Blog Syndicated with Nishant Rana’s Permission