Dynamics CRM Send Escalation Email from SLA

Requirement When a record status is  A , than  mail should be trigger every 24 hours until when Status will not convert into B. When status is B, then mail should be trigger every 24 hours until when status will not convert into C. Basically i have to escalate 2 level . Solution Approach We… Continue reading Dynamics CRM Send Escalation Email from SLA

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Dynamics CRM Send Escalation Email from SLA

Requirement When a record status is A , than mail should be trigger every 24 hours until when Status will not convert into B. When status is B, then mail should be trigger every 24 hours until when status will not convert into C. Basically i have to escalate 2 level .

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