Dynamics 365 Omnichannel Demo | AI-Driven Customer Engagement & Live Chat – YouTube

Discover how Dynamics 365 Omnichannel transforms customer service with AI-powered automation and seamless live chat experiences. This demo covers key features like pre-chat surveys, chatbot to live agent escalation, conversation transfers, video & voice calls, dashboards, and multichat handling.
🔹 This video consists of:
📌 00:13 – Introduction
📌 00:35 – Scope of the Video
📌 01:31 – Demo Start
📌 01:40 – Pre-Chat Survey
📌 02:13 – Escalate to Live Agent
📌 03:47 – Agent Sees Incoming Call
📌 04:10 – Agent & Customer View Chat History
📌 07:18 – Transfer Conversation
📌 07:46 – Video & Voice Call
📌 09:17 – Dashboards
📌 09:44 – No Agent Available → Create Case
📌 14:00 – Agent Multichat Experience
📌 15:16 – Next Plans

If you’re looking to enhance customer support, streamline interactions, and leverage AI-driven automation, this demo is for you!
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