Dynamics 365 Customer Service Team

This post is a part of a series of posts for Customer Service. The complete GUIDE can be found here

I prefer to define a team with a security role when i create Customer Service solutions. The idea is that the incoming case is assigned to the Customer Service team. This way it is clear to see what cases are new and not yet assigned.

NB! Reassigning Cases to a new user Out Of The Box is…

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Dynamics 365 Customer Service Team

This post is a part of a series of posts for Customer Service. The complete GUIDE can be found here I prefer to define a team with a security role when i create Customer Service solutions. The idea is that the incoming case is assigned to the Customer Service team.

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