In Microsoft’s Customer Service Workspace App we can use a combination of agent scripts and macros to create automations that can aid agent productivity. In this post I will explain one example of how these might be used to create a case.
Note:
This information is aimed at Microsoft’s multisession experiences within Dynamics 365. Specifically meaning their Omnichannel for Customer Service App…
Continue Reading Neil Parkhurst’s Article on their blog
Customer Service Workspace – Marco to create, save and link a case
In Microsoft’s Customer Service Workspace App we can use a combination of agent scripts and macros to create automations that can aid agent productivity. In this post I will explain one example of how these might be used to create a case.
Blog Syndicated with Neil Parkhurst’s Permission