Creating Alert Rules & Managing Alerts In D365 Customer Voice

In a previous post, I’ve reviewed and explained how to set up and use Satisfaction Metrics in Dynamics 365 Customer Voice. This is a great way to really understand just how happy, or unhappy your customers are. We can also create alerts in Customer Voice, giving us the ability to stay up to date when negative (or positive) feedback is received and assign an organisation representative to try…

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Creating Alert Rules & Managing Alerts In D365 Customer Voice

NOTE: ALL INFORMATION IS ACCURATE AT DATE OF PUBLISHING *** In a previous post, I’ve reviewed and explained how to set up and use Satisfaction Metrics in Dynamics 365 Customer Voice. This is a great way to really understand just how happy, or unhappy your customers are.

Blog Syndicated with Megan V. Walker’s Permission

Author: Megan V. Walker

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