Creating Alert Rules & Managing Alerts In D365 Customer Voice

In a previous post, I’ve reviewed and explained how to set up and use Satisfaction Metrics in Dynamics 365 Customer Voice. This is a great way to really understand just how happy, or unhappy your customers are. We can also create alerts in Customer Voice, giving us the ability to stay up to date when negative (or positive) feedback is received and assign an organisation representative to try…

Continue Reading Megan V. Walker’s Article on their blog

Creating Alert Rules & Managing Alerts In D365 Customer Voice

Let’s look at how to create alert rules, what alerts look like when received, how to assign them, and how to resolve them.

Blog Syndicated with Megan V. Walker’s Permission