Within the Dynamics 365 Customer Service apps we can search knowledge articles using copilot. This is a great feature but what if you want to filter the results.
Recently Microsoft have added the ability for us to define filters that agents can use to tailor copilot answers.
Maybe you only want results to include published articles or possibly you want to ensure only the latest version…
Continue Reading Neil Parkhurst’s Article on their blog
Copilot – Filters
Within the Dynamics 365 Customer Service apps we can search knowledge articles using copilot. This is a great feature but what if you want to filter the results.
Blog Syndicated with Neil Parkhurst’s Permission
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