One of the most valuable aspects of using Dynamics 365 Marketing is the ability for all users, no matter what area of the business they work in, to be able to see what interactions have occurred for a Contact. The Timeline control has been around for AGES, but for some reason isn’t often utilised as much as it should be. If a Customer Service Representative is about to call someone about a…
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Contact Timeline Adjustments And D365 Marketing Interactions
Make sure you review the Contact timeline which now shows marketing interactions from both Outbound and Real-time Marketing. Awesome!
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