Customer Insights4- Page

Not too long ago I got some really good advice from someone at Microsoft. I had a customer who had an issue and this solution fixed all their problems. I

One of the cool things we can do with triggers is generate custom invitation links for a Customer Voice survey and put someone in a Journey to send them an

I’ve previously written about how you can send emails from the owner of a record which can be useful to send out communications using Customer Insights – Journeys from an

Using the Website Tracking functionality in Customer Insights – Journeys means you can then start using either of the two out of the box triggers. In a previous post I

The release notes for Dynamics 365 Wave 1 2025 have been published. My good friend Amey Holden and I got together to chat about each proposed change or new feature