Dynamics 365
The different agent types in Copilot Studio and what breaks them.
Most people test an agent by chatting with it and seeing how it goes. That works for only one type 😄 But there are…
Category: Dynamics 365 Customer Insights
Dynamics 365
Everyone’s building agents. Who’s testing them?
This is a new area for me...I've spent years working with Dynamics 365 CE, Power Platform and everything around it and I will keep…
Dynamics 365 Customer Insights
Release wave 1 2026 Customer Insights – Journeys
Microsoft's latest release wave introduces several long-awaited features, including custom branded links to boost customer confidence, dynamic content blocks for easier email updates, and…
Dynamics 365 Customer Insights
Release wave 1 2026 Customer Insights – Data
The 2026 release wave introduces several features in Customer Insights, including the Private Preview (PP) and General Availability (GA) dates for new functionalities. Key…
Dynamics 365
Sales Agent Extensibility – 5 Build Lessons
Agents! Agents! Agents! It is like the more we say it, more of them come out! Especially in Sales, we have seen an exponential…