PL-400: Microsoft Power Platform Developer Exam
I’ve been continuing with taking new exams as they come out. Having recently taken the MB-400 exam (see MB-400 Power Apps & Dynamics 365 Developer Exam), I was…
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Kaila Bloomfield on The Oops Factor
Discussing mutual interests of motorsport, racing motorbikes, seeing races, & having amazing adrenaline rushes! Also covering thoughts in our heads that we might have said out loud by…
Good news for Power Automate Flows!
As a starter for 10, this wasn’t actually the blog post that I was going to write today. In fact, the subject of the post wasn’t even going…
Omnichannel & Operating Hours
I’ve recently been spending time looking at, and talking about, how we can handle company hours within Omnichannel. This has covered both how to use them within chat…
Beth Burrell on The Oops Factor
Finding out how exactly Beth took up golf, how that then progressed over time into relationships, and what exactly can happen when you’re too honest with people! If…
Handling ‘Out of Hours’
Let’s face it – we can be quite spoiled at times. As a customer, we can sometimes expect that companies be available 24/7 to service our requests, needs,…
Reconnecting to previous chat session
We’ve all been there. We’re in the middle of a chat session with a support agent, or talking to a salesperson, etc. Suddenly things go wrong – our…
Julia Simpson on The Oops Factor
Discussing the joys of camping in different countries, FinOps Consulting, and what exactly compromises standard functionality or not when pitching to clients! If you’d like to come appear…
Dynamics 365 Admin Centre for Omnichannel
I’ll freely admit that the title for this post is a bit of a mouthful! I’ll also admit that I used the British spelling of ‘centre’, rather than…
Lookup fields & Power Automate
This is an interesting post, for several reasons. Firstly, it’s the first one in 3 weeks – I was off on holiday, and decided to take an (almost)…