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thecrmninja

221 Posts
10,977 Views
Dynamics 365 Customer Engagement

Prashant Shukla on The Oops Factor

Discovering the online courses that he’s creating, finding a major hole in a national website, & the importance of the right level of documentation! If you’d like to…

📅 17 July 2020 👁 55 views
Dynamics 365 Customer Engagement

Strange behaviour with views

Normally when I write a blog post, it’s about sharing some cool features, new functionality, etc. However this post is going to be a little different, because I…

📅 15 July 2020 👁 60 views
Dynamics 365 Customer Engagement

Agent Notes in Omnichannel

Anyone familiar with Dynamics 365 will of course be aware of ‘Notes’. These are the very useful ability to for system users to add notes into records. For…

📅 13 July 2020 👁 41 views
Dynamics 365 Customer Engagement

Sam Smith on The Oops Factor

Discussing his love of opera, and how he came to make it a professional career for over a decade, including some very interesting things that happened during performances.…

📅 12 July 2020 👁 47 views
Dynamics 365 Customer Engagement

Omnichannel – Wave 2 2020

Yesterday was an extremely exciting day, for a number of reason! The main reason (& the purpose of this article) is that the release notes for Wave 2…

📅 9 July 2020 👁 76 views
Dynamics 365 Customer Engagement

Canvas Apps, Collections & Dropdown Fields

This post is based around some recent work that I’ve been doing, which includes canvas apps. For those of you who aren’t familiar with canvas apps, imagine if…

📅 7 July 2020 👁 66 views
Dynamics 365 Customer Engagement

Tricia Sinclair on The Oops Factor

Talking about her love of baking, & the joys of travelling when holding multiple passports. We also talk about the upcoming Global Community Quiz – go register for…

📅 3 July 2020 👁 29 views
Dynamics 365 Customer Engagement

MB-400 Power Apps & Dynamics 365 Developer Exam

I haven’t usually been putting up posts around the exams that I take. A few months back I did decide to write one on the MB-600 exam (MB-600…

📅 1 July 2020 👁 75 views
Dynamics 365 Customer Engagement

Omnichannel & LogMeIn

Overview Many people in the IT scene will know of LogMeIn (https://www.logmein.com/), or LMI for short. For as long as I can remember (which means going back almost…

📅 29 June 2020 👁 21 views
Dynamics 365 Customer Engagement

Leon Tribe on The Oops Factor

Talking about how he loves astronomy, some inclusion of salads, but more importantly a very important message around lifestyles & health. Also touching on how the community use…

📅 26 June 2020 👁 21 views