AAD Security Teams, & saving personal views
Previously I’ve touched on how it’s possible to use Azure Active Directory for Dynamics 365 security. This can be of great benefit to an organisation, especially when needing…
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Canvas Apps, Patch command, & Business Rules
Recently I’ve been doing a LOT of work with canvas apps. As I think I’ve mentioned before (at least once or twice!) my background is the traditional ‘model’…
Jonas Rapp on The Oops Factor
Discussing Jonas’s love of sailing, boats, and growing up with them. Covering plugin recursions, the balance between a ‘perfect system’ & one that users can actually operate in,…
Power Automate & Lookup Fields
Recently I’ve been expanding my knowledge of Power Automate, and how it works. It really is a truly amazing tool, though there can be some quirks to things!…
Rob Ashe on The Oops Factor
Covering his love of Brazilian JuJitsu, occasional wrestling matches with friends/colleagues, & how it can help with day to day life. Delving into a last minute RFP with…
Dynamics 365 Security & AAD
I come from an ‘on-premise’ background. I’ve spent years in organisations with on-premise systems such as Dynamics 365. Take me into a server room that’s alive with whirring…
DateTime fields, XrmToolBox, & Dynamics 365 behaviour
Recently we’ve been rapid producing & deploying solutions, due to the current pandemic. One of the apps that I’ve been working on required quite a few fields for…
Thomas Sandsør on The Oops Factor
Chatting with Thomas Sandsør about his celebrity status as one of the National Beach Football team, how he got there, and his experiences from the game. Also talking…
New functionality for Routing Rules
Within Omnichannel, we have the ability to route conversations based on different factors. At this point in time, there’s Skill-Based routing (covered at https://thecrm.ninja/omnichannel-for-dynamics-365-skills-part-ii/), and Workstream routing (covered…
Omnichannel Macros
I’ve previously touched on macros in https://thecrm.ninja/omnichannel-productivity-tools/, but with some new functionality that’s now come out, I thought it would be quite interesting to dive deeper in them.…