Dynamics 365 Customer Engagement
If you start to think about using either the Marketing Website Visited trigger or the Marketing Website Clicked trigger, you would be confused for scratching your head wondering…
📅 21 January 2025
👁 47 views
Dynamics 365 Customer Engagement
I’m a huge advocate for using the out of the box email template editing experience in Customer Insights – Journeys. It’s got a great drag and drop interface…
📅 15 January 2025
👁 26 views
Dynamics 365 Customer Engagement
With Outbound Marketing, when you created a marketing form, you could have submissions check against existing Leads AND Contacts. Realtime Marketing forms only allowed for one or the…
📅 13 January 2025
👁 66 views
Dynamics 365 Customer Engagement
I shared how to use the new Website Tracking feature and explained how to add it to your website, but I often get asked about using Google Tag…
📅 8 January 2025
👁 24 views
Dynamics 365 Customer Engagement
The Website Tracking for Realtime Marketing is FINALLY here. A long awaited feature that has been pushed several times from Wave to Wave, now we can see it…
📅 3 January 2025
👁 48 views
Dynamics 365 Customer Engagement
One of the items that was released in August 2024, and just made generally available (out of preview) in November 2024 is the audience split tile for your…
📅 17 December 2024
👁 42 views
Dynamics 365 Customer Engagement
After writing about using a countdown timer functionality in Customer Insights – Journeys by utilising the 3rd party Nifty Images, I started digging through more of their options.…
📅 10 December 2024
👁 36 views
Dynamics 365 Customer Engagement
Have you ever wanted to add a Countdown Timer to your marketing emails? I WISH this feature existed in Customer Insights – Journeys, maybe one day we will…
📅 2 December 2024
👁 47 views
Dynamics 365 Customer Engagement
I’ve written about creating your Lead Scoring models in Customer Insights – Journeys, and also explained how the Lead Scoring Qualification functionality works. I’m not really keen on…
📅 19 November 2024
👁 48 views
Dynamics 365 Customer Engagement
I love finding out simple things in Dynamics 365, things that you never had any need for but once you find out how easy it is, you question…
📅 14 November 2024
👁 42 views