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Dilyana Radulova

Microsoft Certified Solutions Expert and experienced Technical CRM Consultant with demonstrable experience as the functional lead in numerous projects throughout their full life-cycle. A highly ambitious, competitive and creative individual, who is analytical, proactive and has strong interpersonal skills. Passionate about D365 for Marketing.

70 Posts
743 Views
Dynamics 365 Customer Engagement

Changing the customer experience for better customer connections

While we may not have adequate measurement, one of the lasting repercussions of shutdowns, closings, quarantines, and widespread work-from-homes due to the pandemic will be to propel a…

📅 1 February 2021 👁 8 views
Dynamics 365 Customer Engagement

How healthcare organizations can share information securely

With the global disruption of the pandemic, healthcare organizations are particularly challenged to promote telehealth services and engage patients and providers while adhering to strict compliance and security…

📅 10 December 2020 👁 14 views
Dynamics 365 Customer Engagement

Why you should select an integrated platform for MarTech needs

When building a marketing technology (MarTech) stack, both the best-in-breed and single vendor approaches have their benefits and drawbacks. Today's business realities has marketing operations teams and business…

📅 10 November 2020 👁 12 views
Dynamics 365 Customer Engagement

Ways you can deliver quick and agile customer experiences

The past six months have highlighted how difficult it is to stake out ground when the landscape is constantly changing. The world has changed, and that, in some…

📅 26 August 2020 👁 13 views
Dynamics 365 Customer Engagement

Automatic update policy for Dynamics 365 Marketing

Starting in May 2020, Microsoft Dynamics 365 Marketing will enable system-driven, automatic updates for all our customers. We are implementing this policy to bring a consistent, predictable update…

📅 27 April 2020 👁 9 views
Dynamics 365 Customer Engagement

Microsoft is a customers’ choice in CRM lead management

In another era, people will talk was a warning. Today, it's a distinction. Gartner's most recent Gartner Peer Insights Voice of the Customer: CRM Lead Management, names Microsoft…

📅 12 March 2020 👁 7 views