Alert for Old Cases: Charts, Views, and Dashboards

Today, I continue to answer the question ‘what was the best way to use a workflow to send an email when a case had not been modified in 5 days?’ by discussing a potential solution using Charts, Views and Dashboards, oh my!

Lets continue to work on comparing a few solutions to alert a case owner when they are not doing their job. We just created a few new fields to calculate the number…

Continue Reading Kylie Kiser’s Article on their blog

Alert for Old Cases: Charts, Views, and Dashboards

Today, I continue to answer the question ‘what was the best way to use a workflow to send an email when a case had not been modified in 5 days?’ by discussing a potential solution using Charts, Views and Dashboards, oh my! Lets continue to work on comparing a few solutions to alert a case…

Blog Syndicated with Kylie Kiser’s Permission

Author: Kylie Kiser

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