Apply SLA choosing the SLA in the SLA lookup field for the SLA Enabled Entities in Dynamics 365 CE

One of the enhancements that came in SLA (CRM 2016 Update 1), which I feel has got unnoticed by few, is choosing the SLA manually using the SLA lookup field. As we all know SLA comes already enabled for Case Entity and can be enabled for the below entities Account, Contact, Order, Invoice, Quote, Opportunity, … Continue reading “Apply SLA choosing the SLA in the SLA lookup field for the SLA…

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Apply SLA choosing the SLA in the SLA lookup field for the SLA Enabled Entities in Dynamics 365 CE

One of the enhancements that came in SLA (CRM 2016 Update 1), which I feel has got unnoticed by few, is choosing the SLA manually using the SLA lookup field. As we all know SLA comes already enabled for Case Entity and can be enabled for the below entities Account, Contact, Order, Invoice, Quote, Opportunity,…

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Author: Nishant Rana

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