Dynamics 365 Contact Center – Chat Widget Domains

Recently I noticed that a couple of my customers hadn’t set the options on their chat widgets to only show on certain domains. If you are using the chat channel within Microsoft’s Dynamics 365 Contact Center …. I would like to suggest that restricting your widget to known domains is important! Therefore, in this post I will explain the option.

Obviously, this is a simple feature. But if you don’t configure it then your chat widget code could be used on any website. Meaning someone could, in theory, grab yo0ur widget and insert into their own site. You might not want that!!

Below you can see that I have opened one of my chat workstreams in the customer service admin center. I can now use the edit button to revise the channel options for my widget.

Below you can see that I have navigated to the “chat widget” tab. Within this we have an option to only show the widget on the provided domains. Which by default is off.

If you enable this option, you will be able to lists the domain(s) for your widget. And afterwards the widget will only operate on these domains.

Below you can see that I have added the domains I’d like my widget to be available on.

Tip: Notice that we don’t include “http” or “https” in the url.

This is a simple change! But one that some of my customers seemed unaware! So, if you are using the chat channel and haven’t provided your domains, I suggest you do so ASAP. Enjoy.

Original Post https://neilparkhurst.com/2024/09/17/dynamics-365-contact-center-chat-widget-domains/