I have recently been working on a requirement to store case summary data. In this post I will explain how I created an approach to store a “snapshot” of an AI generated summary as cases are resolved.
My Requirement
If you have experimented with the copilot case summary option, you’ll already know how useful an AI summary can be. Quickly being able to view a short paragraph about a…
Continue Reading Neil Parkhurst’s Article on their blog
Store AI Created Case Summary Data
I have recently been working on a requirement to store case summary data. In this post I will explain how I created an approach to store a “snapshot” of an AI generated summary as cases are resolved.
Blog Syndicated with Neil Parkhurst’s Permission
More About This Author
Array
- Dyn365CE30 April 2024Omnichannel for Customer Service – Resizable Communication Panel
- Dyn365CE30 April 2024Omnichannel for Customer Service – Enhanced Outbound Dialer (April 2024)
- Dyn365CE29 April 2024Omnichannel for Customer Service – Consult, filter by skills
- Dyn365CE23 April 2024Omnichannel for Customer Service – Test Speaker / Microphone