With the 2021 Release Wave 1 Update, now we can update resolved and canceled cases through API / Power Automate . https://nishantrana.me/2021/04/20/update-resolved-and-cancelled-cases-incident-without-reopening-reactivating-2021-release-wave-1-dynamics-365/ To set it, we can navigate to Customer Service Hub > Service Management > Service Terms > Service Configuration Settings > Case Update…
Continue Reading Nishant Rana’s Article on their blog
Case update after resolution settings in Dynamics 365 Customer Service Hub
With the 2021 Release Wave 1 Update, now we can update resolved and canceled cases through API / Power Automate . https://nishantrana.me/2021/04/20/update-resolved-and-cancelled-cases-incident-without-reopening-reactivating-2021-release-wave-1-dynamics-365/ To set it, we can navigate to Customer Service Hub > Service Management > Service Terms > Service Configuration Settings > Case Update after resolution The different options available are Don’t allow updates…
Blog Syndicated with Nishant Rana’s Permission
More About This Author
Array
- Dyn365CE30 April 2024Use Geolocation Settings for Location Tracking and Auditing – Dynamics 365 Field Service
- Dyn365CE29 April 2024Fix the trigger – Microsoft.OData.ODataException: A binary operator with incompatible types was detected. Found operand types ‘Edm.Guid’ and ‘Edm.String’ for operator kind ‘Equal’ (Power Automate / Dataverse)
- Dyn365CE23 April 2024Portal does not load and displays “Server Error” or shows “Getting set up.. This might take a while” message -Portal Startup Issue (PowerApps Portal)
- Dyn365CE22 April 2024Versioning and Drafts for Solution-based Cloud Flows – Power Automate