We can import contacts AND variables to Dynamics 365 Customer Voice so we can send out personalised surveys. This is great because it means we can still send out surveys with related data being displayed for the respondent, and do so without using Microsoft Power Automate. Prior to sending out the survey, we can also determine if the variables being imported should be saved along with the survey response. Consider an organisation who wants to send out an Employee survey. You want to know which department or country the employee is in so you can do some reporting on the responses, but you want to make sure it’s still anonymous so the respondent’s name is not stored. Let’s look at how we can achieve this.
Thanks for watching. You can find me in the following places:
? Website: https://meganvwalker.com
? Twitter: http://twitter.com/meganvwalker
? LinkedIn: http://linkedin.com/in/meganwalker
? Subscribe to my blog at: https://meganvwalker.com/subscribe-new-articles/
#D365CustomerVoice #PowerPlatform #MSDynCRM #MSDyn365 #D365
source
More About This Author
Array
- Dyn365CE30 April 2024Sending Event Registration QR Code Via SMS
- Dyn365CE25 April 2024Send Unique Event Registration Response With QR Code Using No Code
- Dyn365CE23 April 2024Send Unique Event Registration Response Emails For Each Event Using No Code
- Dyn365CE16 April 2024Removing Issues With Mobile Phone Numbers On Realtime Forms