Omnichannel for Customer Service – reconnect with customers

Microsoft’s Omnichannel for Customer Service allows agents to chat with customers. Web chat is great but what if the customer is experiencing problems with their browser or laptop. After they restart the browser or laptop they’d need to start a new conversation with a new agent, right? Maybe not! As in this post I will explain how a customer can continue these chats with the same…

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Omnichannel for Customer Service – reconnect with customers

Web chat is great but what if the customer is experiencing problems with their browser or laptop. After they restart the browser or laptop they’d need to start a new conversation with a new agent, right?

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