In the previous posts, we learn about provisioning, setting up a live chat, and WhatsApp channel. In this post, we’d see how to set up an Entity records channel. Through the Entity records channel, we can route cases as well as other entities to the omnichannel agents. To enable an entity for Routing, enable Activities … Continue reading “Setup Entity records routing – Omnichannel for…
Continue Reading Nishant Rana’s Article on their blog
Setup Entity records routing – Omnichannel for Customer Service
In the previous posts, we learn about provisioning, setting up a live chat, and WhatsApp channel. In this post, we’d see how to set up an Entity records channel. Through the Entity records channel, we can route cases as well as other entities to the omnichannel agents.
Blog Syndicated with Nishant Rana’s Permission
More About This Author
Array
- Dyn365CE23 April 2024Portal does not load and displays “Server Error” or shows “Getting set up.. This might take a while” message -Portal Startup Issue (PowerApps Portal)
- Dyn365CE22 April 2024Versioning and Drafts for Solution-based Cloud Flows – Power Automate
- Dyn365CE16 April 2024What will happen on changing the password of the user account used as the Owner of Cloud Flow and for Connection – Power Automate
- Dyn365CE15 April 2024Using Focused view in Dynamics 365