SLA Enhancements in Dynamics 365 Customer Service – 2020 Release Wave 1

2020 Release Wave 1 adds the new enhanced experience which includes easy to use interface and Power Automate in the Unified Client Interface for the SLA Administration. To define SLA, the admin can navigate to Service Management à Service Terms à SLAs. The new SLA Item window now opens in the modal dialog It includes … Continue reading “SLA Enhancements in Dynamics 365 Customer Service –…

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SLA Enhancements in Dynamics 365 Customer Service – 2020 Release Wave 1

2020 Release Wave 1 adds the new enhanced experience which includes easy to use interface and Power Automate in the Unified Client Interface for the SLA Administration. To define SLA, the admin can navigate to Service Management à Service Terms à SLAs. The new SLA Item window now opens in the modal dialog It includes…

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